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Value-based Approach to Configuration vs. Customization
This session is part of nullEDGE 2026, a free virtual ServiceNow conference with short, practical talks from people who build on the platform.
About This Session
The configuration vs. customization debate has ended, but many people do not know it. As part of a value-based assessment and decision-making matrix, I would like to show people how to end the debate with customers (and the community) and move into a methodolgy that can deliver a decision to move forward or not.