Practical Technical Governance

Setting up proper technical guidelines and governance when managing a platform like ServiceNow is important. It is even more important for a customer when dealing with multiple vendors and partners. It is the customer's responsibility to ensure coherence, consistency, quality and maintainability. Vendors come and go, where as the platform and its technical debt stays with the customer. We would discuss (1) why a technical governance (2) its scope (3) how does it translate in real world (4) expected and less expected benefits of such an approach (5) how does it fit into a greater platform operating model.